tk11's Privacy Policy
From the moment you create an account at tk11 through every transaction — this document explains in detail how your personal information is collected, for what purposes it is used, and what security measures are in place.
Table of Contents
Types of Information Collected
In the normal course of operating the tk11 platform, we collect two types of information — personally identifiable information and technical usage data. A detailed description of each category is given below.
1.1 Personally Identifiable Information
We collect the following information for account registration and service delivery:
- Full name (in Bengali or English)
- Mobile number — a single active number used for OTP verification
- Email address (where applicable)
- Date of birth — to confirm age verification (21+)
- National ID or passport number (during identity verification)
- Mobile banking details linked to financial transactions, such as bKash, Nagad, Rocket or Upay account numbers
1.2 Technical Information Collected Automatically
When you use the tk11 website or app, the following information is logged automatically:
- IP address and device identification information
- Browser type, version and operating system
- Time and duration of page visits
- Session log data
- Referral information showing which page you came from before arriving at our site
1.3 Transaction and Gaming Activity Data
Deposits, withdrawals and gaming activity are recorded. This includes the amount, time and method of transactions, as well as a history of which games were played and how much was wagered. This information is retained for account management and responsible gaming monitoring.
How Information Is Collected
tk11 collects user information in the following ways:
2.1 Information Provided Directly
When you open a new account at tk11, log in, make a deposit or withdrawal, contact support or fill in any form — you provide information directly. Information is also collected when you submit documents through the KYC process during identity verification.
2.2 Automatic Technical Collection
Our servers automatically log your browsing information. Cookies and similar tracking technologies are used to manage sessions and analyse usage patterns to improve the quality of the service.
2.3 Information Received from Third Parties
During payment processing, our payment partners (bKash, Nagad, Rocket, Upay) may share transaction verification-related information. Some information may also be obtained from third parties for fraud prevention and identity verification purposes.
Purpose of Using Information
tk11 uses collected information only for specific and legitimate purposes. It is not used for anything beyond the purpose for which it was obtained.
3.1 Account Management and Service Delivery
Information is needed to create and verify your account, ensure login security, process deposits and withdrawals, and maintain a record of your gaming activity.
3.2 Service Improvement
User experience is analysed to improve the functionality and interface of the tk11 platform. Information is also used to identify technical errors and monitor site performance.
3.3 Security and Fraud Prevention
Collected technical information is analysed to protect against multiple account creation, fraudulent transactions and unauthorised access. Users are notified if unusual activity is detected on their account.
3.4 Responsible Gaming Monitoring
It is our responsibility to analyse user gaming behaviour to identify potential risks and assist with setting limits where needed. Our Responsible Gaming Guidelines explain in detail how you can manage these controls yourself.
3.5 Customer Support
When you contact support via live chat or email, account-related information is used to resolve your issue quickly and accurately.
3.6 Marketing Communications
If you have consented to receiving promotional messages, you will be informed about bonus offers and new games. You can withdraw this consent at any time.
Data Storage and Security
tk11 treats the security of your information as its highest priority. We have put in place industry-standard technical and administrative measures.
4.1 Encryption and Technical Security
All data transmitted between our servers and your device is secured through SSL encryption. Passwords and sensitive financial information are stored in hashed and encrypted form — they are never stored in plain text.
4.2 Data Retention Period
All relevant information is retained while your account is active. Even after an account is closed, certain information may be retained for a defined period for legal, financial and fraud-prevention purposes. Information that is no longer needed is deleted securely.
4.3 Access Controls
Only authorised personnel may access user information, and only to the extent necessary to carry out their responsibilities. All access is logged and regularly audited.
4.4 Response to a Data Breach
In the event of a data breach, affected users will be notified as quickly as possible and immediate steps will be taken to minimise harm.
Sharing Information with Third Parties
tk11 does not sell your personal information and does not share it with third parties for commercial purposes. However, in the specific situations below, some information may be shared with necessary partners.
5.1 Payment Processing Partners
The necessary transaction information is exchanged with bKash, Nagad, Rocket and Upay to complete deposits and withdrawals. This information is used solely to verify and complete the relevant transaction.
5.2 Game Providers and Technology Partners
Game studios such as Evolution, Pragmatic Play Live and JILI provide games on their platforms. Only the technical information necessary to operate gaming activity is shared with them.
5.3 Legal Obligations
Sharing information with the relevant authorities when required by a court order, a lawful request from an investigating body, or other legal necessity is part of tk11's legal responsibilities.
5.4 Technology Service Providers
Providers of hosting, cloud infrastructure, cybersecurity and analytics services are contractually bound to keep your information confidential.
5.5 International Data Transfers
In some cases, information may be processed outside Bangladesh. In such cases we ensure that adequate data protection measures are in place in the destination country or facility.
Cookie Policy
Cookies are small text files stored in your browser. tk11 uses cookies to deliver the service effectively and improve user experience.
6.1 Essential Cookies
Without these cookies the platform cannot function properly. This includes maintaining login sessions, security verification and saving gaming activity. These cookies cannot be disabled.
6.2 Analytical Cookies
These cookies are used to analyse which pages are used most, where issues occur and how users navigate the site.
6.3 Cookie Controls
Most cookies can be controlled or deleted from your browser settings. Keep in mind that disabling essential cookies may cause login and other core features to stop working.
Your Rights and Controls
You have specific rights over your personal information. tk11 respects these rights and helps you exercise them.
7.1 Right to Access Your Information
You may request at any time to know what information we hold about you. After receiving the request through our support channels, we will provide that information within a reasonable time.
7.2 Right to Correct Your Information
If any information in your profile is incorrect or outdated, contact us to have it corrected. A verification process may apply when changing identity-related information.
7.3 Request to Delete Your Information
In certain circumstances you may request that your information be deleted. However, information retained for legal obligations, financial records and fraud-prevention purposes may not be deleted in full.
7.4 Opting Out of Marketing Communications
If you do not wish to receive promotional messages, you can cancel your subscription through support. However, important account-related notifications will continue to be sent.
7.5 Account Closure Request
You may request that your tk11 account be permanently closed. For more information, read our FAQ, which answers questions about account management.
Protection of Minors
tk11 strictly provides services for adults (21+). Creating an account or participating in gaming activity on our platform is completely prohibited for anyone under 21.
Age verification is mandatory at registration. If it is later found that a user created an account without meeting this age requirement, that account will be closed immediately and all transactions will be cancelled.
We do not knowingly collect information from any minor. If a parent or guardian believes their child has opened an account at tk11, please contact us.
Changes to the Policy
tk11 reserves the right to amend this privacy policy as needed. The policy may be updated if the scope of the service expands, if there are technical changes, or if required by law.
Before any significant changes take effect, users will be notified via their registered mobile number or email. Continued use of the platform after changes means you have accepted the updated policy.
A history of all versions of the policy is retained by us and previous versions can be viewed on request. The privacy policy and the terms of service together form the legal basis of your relationship with tk11.
Contact Us About Privacy
If you have any questions about this privacy policy, wish to exercise your information rights, or want to raise a concern, please contact us:
- Live Chat: 24 hours a day, 7 days a week — in both Bengali and English
- Email: [email protected]
We generally respond to privacy-related requests within business days. For urgent matters, contacting us via live chat will get a faster response.
For more information about tk11, visit our About Us page, which describes the platform's goals and services.
We Are Committed to Protecting Your Data
Keeping your personal information safe is tk11's responsibility. If you have any questions or concerns, our support team is always ready to help.